Privacy Policy

1. Introduction

Veloxyn is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our website and engage with our AI data infrastructure engineering services.

This policy applies to all personal data we collect through our website https://veloxysti.club, email communications, and during service delivery. By using our services or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1 Information You Provide

We collect personal data that you voluntarily provide when you:

• Submit contact forms or service enquiry forms on our website
• Subscribe to our communications or newsletters
• Engage our services or enter into a contract with us
• Communicate with us via email or phone
• Participate in surveys or provide feedback

This information may include:

• Name and contact details (email address, phone number)
• Company name and position
• Technical requirements and project specifications
• Communication preferences
• Any other information you choose to provide

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• IP address and general location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referring URLs and search terms
• Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Data

We process personal data for the following purposes:

• To respond to your enquiries and provide requested information about our services
• To deliver and fulfil our contractual obligations for infrastructure engineering services
• To communicate with you regarding projects, technical updates, and service-related matters
• To improve our website functionality and user experience
• To analyse website usage and optimise our content and services
• To send marketing communications if you have opted in to receive them
• To comply with legal obligations and resolve disputes
• To protect against fraud, security risks, and unauthorised access

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and communicating with clients
• Consent: You have given explicit consent for specific processing activities, such as marketing communications
• Legal Compliance: Processing is necessary to comply with legal obligations under Singapore law and regulations

5. Data Sharing and Disclosure

We may share your personal data with the following parties:

• Service Providers: Third-party vendors who provide services on our behalf, such as hosting providers, analytics services, and communication platforms
• Cloud Infrastructure Providers: AWS, GCP, or Azure for data storage and processing services
• Professional Advisors: Lawyers, accountants, and consultants when necessary for business operations
• Legal Authorities: Government agencies, regulators, or law enforcement when required by law

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Secure data storage with reputable cloud providers
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly if we become aware of any breach affecting your personal data.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Contact form submissions: Retained for 2 years from last contact
• Client project data: Retained for 7 years after project completion for contractual and legal purposes
• Marketing communications data: Retained until you unsubscribe or request deletion
• Website analytics data: Aggregated and anonymised after 26 months

8. Your Rights

Under the Singapore Personal Data Protection Act (PDPA) and other applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data in certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for processing
• Object: Object to processing based on legitimate interests
• Restrict Processing: Request limitation on how we use your data

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website usage. For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

10. International Data Transfers

Our business operations are primarily based in Singapore. If we transfer personal data outside Singapore, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. This may include:

• Contractual clauses approved by relevant data protection authorities
• Adequacy decisions by Singapore's Personal Data Protection Commission
• Certification schemes recognised under applicable data protection frameworks

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Singapore Personal Data Protection Commission (PDPC):